Shipping and Delivery Policy
Last Updated: May 2026
This Shipping & Delivery Policy explains how wallpaper, fabric, and samples purchased from www.fionamctaggart.co.uk are produced, shipped, and delivered.
As all wallpaper and fabric products are made to order and produced through specialist UK printing partners, lead times may vary depending on the product ordered.
If you have any questions, please contact:
1. Delivery Areas
We currently ship throughout the United Kingdom via the website.
International shipping may be available for selected orders or trade enquiries.
If you are based outside the UK and would like to place an order, please contact us before purchasing to discuss shipping options.
International customers may be responsible for customs duties, taxes, or import fees within their destination country.
2. Made-to-Order Production
All wallpaper and fabric products are printed to order through specialist UK production partners.
Because products are made individually for each order:
- lead times may vary
- products are not held as physical stock
- orders may ship directly from our production partners
Production begins shortly after an order is placed.
We strongly recommend ordering samples before placing larger wallpaper or fabric orders.
3. Wallpaper Lead Times
Wallpaper is printed to order in the UK.
Estimated production and dispatch times are typically:
- approximately 10–15 working days
This timeframe may vary depending on:
- production schedules
- seasonal demand
- supplier lead times
- custom or trade orders
Wallpaper orders are carefully packaged and shipped directly from our specialist printing partners.
Where tracking information is available, this will be provided once your order has been dispatched.
4. Fabric Lead Times
Fabric is printed to order in the UK.
Estimated production and dispatch times are typically:
- approximately 7–21 working days
Lead times may vary depending on:
- fabric type
- print production schedules
- order volume
- supplier lead times
Fabric orders may be shipped directly from our production partners.
Tracking information will be provided where available.
5. Sample Orders
Samples are prepared and dispatched separately from wallpaper and fabric orders.
Samples are typically dispatched within:
- 3–7 working days
Samples may arrive separately from larger product orders.
6. Delivery Charges
Shipping costs are calculated at checkout where applicable.
Delivery charges may vary depending on:
- order size
- product type
- shipping destination
Any applicable delivery costs will be displayed during checkout before payment is completed.
7. Split Shipments
As wallpaper, fabric, and samples may be produced and fulfilled by different production partners, orders may arrive in separate deliveries.
This is normal for made-to-order products.
8. Delivery Times
Estimated delivery timeframes are provided as guidance only and are not guaranteed.
We are not responsible for delays caused by:
- courier services
- customs processing
- supplier delays
- adverse weather conditions
- strikes or transport disruption
- events outside our reasonable control
If significant delays occur, we will do our best to keep customers informed.
9. Delivery Address Responsibility
Customers are responsible for ensuring that:
- shipping information is accurate
- addresses are complete
- contact details are correct
We are not responsible for failed deliveries resulting from incorrect customer information.
Additional shipping charges may apply if parcels need to be resent.
10. Damaged or Faulty Deliveries
We take great care in packaging and dispatching orders.
If your order arrives damaged or faulty, please contact us within 48 hours of delivery.
Please email:
Include:
- your order number
- photographs of the damage
- photographs of packaging where relevant
- a brief description of the issue
Where appropriate, we may:
- replace the item
- reprint the order
- offer a refund where replacement is not possible
This does not affect your statutory rights under UK consumer law.
11. Colour & Batch Variation
Because wallpaper and fabric are printed to order, slight colour variation may occur between batches or print runs.
For this reason, we strongly recommend ordering sufficient quantities at the same time to avoid variation between later reorders.
Samples are intended as guides only and may vary slightly from final production runs.
12. Trade & Bespoke Orders
Trade, wholesale, or bespoke orders may have different production schedules and shipping arrangements.
Estimated lead times for these projects will be discussed individually before production begins.
13. Questions
If you have any questions regarding shipping or delivery, please contact: